Client Assets and Net Inflow (in R$ billion)
Client Assets totaled R$1.1 trillion as of September 30th, up 17% YoY and 6% QoQ. Year-over-year growth was driven by R$117 billion net inflows and R$38 billion of market appreciation.
In 3Q23, Net Inflow was R$48 billion, up 118% QoQ and 38% YoY. Retail Net Inflow was R$48 billion while Corporate Net Inflow was close to zero.
These figures include R$34 billion of Client Assets from Modal, which were accounted as Net Inflow in 3Q23.
Active Clients (in ‘000s)
Active clients grew 10% QoQ and 16% YoY, totaling 4.4 million in 3Q23. This figure includes 0.2 million active clients from Modal.
IFA Network (in ‘000s)
Our networkreached 14.3 thousand IFAs in 3Q23, up 1% QoQ and 23% YoY.
Retail Daily Average Trades (in million)1
Retail DATs totaled 2.1 million in 3Q23, down 9% YoY and 2% QoQ, reflecting weaker volumes in the equity market.
NPS (Net Promoter Score)
Our NPS, a widely known survey methodology used to measure customer satisfaction, was 72 in 3Q23. Maintaining a high NPS score remains a priority for XP since our business model is built around client experience. The NPS calculation as of a given date reflects the average scores in the prior six months.
