Sprinklr (NYSE:CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises today announced the integration of the Sprinklr AI+ platform with Google Cloud’s Vertex AI for unified customer experience management.
Sprinklr AI+ gives brands unified generative AI capabilities for customer service, insights, social media management, and marketing that is built with enterprise-level governance, security, and data privacy in the design. Sprinklr customers will be able to bring their own models from Vertex AI, or create new ones, and integrate them with proprietary AI from Sprinklr to drive higher productivity, enable better decision-making, and provide more seamless customer experiences.
