Genesys®, a leader in AI-powered experience orchestration, today announced a strategic collaboration with Salesforce (NYSE:CRM), the #1 AI CRM, to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. The companies are introducing a unified AI-powered customer experience and relationship management solution that integrates Genesys Cloud CX™ and Salesforce Service Cloud called CX Cloud from Genesys and Salesforce.
Microsoft Could Face Justice Department, FTC Probes Over Investment In ChatGPT Parent OpenAI
The Department of Justice and Federal Trade Commission both want to pursue an investigation into Microsoft's partnership with OpenAI, which had delayed a potential case.
