Recently, a rumor circulated among Ubisoft Entertainment SA‘s (OTC:UBSFF) game fans suggested that the company might be deleting inactive accounts and permanently erasing digital game libraries.
Ubisoft clarified this is false and users’ game libraries are safe even if their accounts are inactive, IGN reported.
See Also: Ubisoft’s Customer Service Team Hit Hard In Recent Layoffs, 60 Employees Affected
The rumor was triggered by a tweet featuring an email titled, “Ubisoft Account Closure Due to Inactivity.”
UBISOFT closes your account if you haven’t logged in for some time.
You will lose all your games purchased forever. pic.twitter.com/exC78bUt93
— AntiDRM🔴 (@PC_enjoyer) July 19, 2023
The email warned recipients that their Ubisoft accounts were temporarily suspended and would be permanently closed within 30 days unless the closure was canceled by the account owner.
Although Ubisoft does delete inactive accounts in accordance with EU’s General Data Protection Regulation (GDPR), the deletion criteria do not include accounts with purchased games.
The French company told IGN that accounts are considered based on gaming activity, libraries (accounts with purchased PC games are safe), duration of inactivity (not less than four years) and the presence of an active subscription.
Ubisoft also clarified emails about account deletion are sent 30 days before and users can reactivate their accounts by logging in during that window.
Read Next: Too Many Games, Too Little Time: Ubisoft Addresses Delays And Cancellations
Photo: Shutterstock
