- Amazon.Com, Inc (NASDAQ:AMZN) is launching artificial intelligence across a dozen of its largest warehouses to screen items for damage before shipping orders to customers.
- The e-commerce firm expects the technology to cut the number of damaged items sent out and speed up picking and packing, the Wall Street Journal reports.
- Amazon estimates that fewer than one in 1,000 items it handles is damaged, though the total number is significant for the retailer, which manages about 8 billion packages annually.
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- Amazon has been working on further automating its warehouses as it has struggled to find workers and aimed to allocate physically challenging and repetitive warehouse jobs to robots.
- Amazon has enforced the AI at two fulfillment centers and plans to roll out the system at ten more North America and Europe sites.
- The company has found that AI is three times as effective at identifying damage as a warehouse worker.
- Amazon trained the AI using photos of undamaged items compared with damaged items.
- Price Action: AMZN shares traded higher by 0.08% at $120.68 premarket on the last check Thursday.
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