8×8 Introduces AI-Driven Capabilities Including 8×8 Intelligent Customer Assistant, 8×8 Supervisor Workspace for 8×8 Contact Center, Platform-Wide Integration with OpenAI

8×8, Inc. (NASDAQ:EGHT), a leading integrated cloud communications platform provider, today announced new AI-driven enhancements that transform business and contact center performance through enhanced customer experiences. The new capabilities include 8×8 Intelligent Customer Assistant and 8×8 Supervisor Workspace for 8×8 Contact Center as well as a platform-wide integration with OpenAI. By infusing deeper AI/ML, natural language understanding models, and performance capabilities into 8×8 Contact Center, and across the 8×8 XCaaS™ (eXperience Communications as a Service™) integrated cloud communications and contact center platform, 8×8 enables customer-obsessed organizations to build exceptional customer journeys, enhance team productivity, and empower leaders with advanced real-time insights.